TOS

And some great information

Argh! Another T's & C's. We know it's annoying. 


But listen - As a service provider it is our duty to ensure the safe use of internet services. We took on the obligation to make sure you, your family and kids as well as your business are protected when using internet and related  services provided by us. 


We took the obligation to do our best in protecting your privacy and details. Therefore we urge you to read our terms and conditions and fair usage policy. We are confident that you will have a better understanding of how important it is especially it the digital age we live in.


Surely, if you are here reading these words, it is safe to say it is not your first time and even if it is, the sections below will reveal to you the true  commitment and obligations we offer to you!


After all, you are the one paying for unmatched service and great product offerings on a wide scope of services from us.

Find within the below words the true value and protection clothed with true peace of mind you are seeking from an awesome service provider. 


ISP Solutions

Connecting you to a better future

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ISP Solutions Terms of Service

Definitions 

“Acceptance Date” means the date on which you accepted the agreement, be that in writing or by way of electronic medium, for example by clicking “I agree” on a web page or via your mobile phone, or telephonic acceptance

“Activation Date” means the date on which ISP Solutions will give you access to and/or enable you to use a product or service

 “Agreement” means the agreement concluded between you and ISP Solutions in respect of the product or service contemplated in the application form which agreement will be exclusively governed by these general terms and conditions 

“Application Form” means the document (including any electronic document) on which (inter alia) you selected your service or product of choice  

“AUP” means our Acceptable Use Policy (including our FUP) and form part of the Agreement, and which policy all customers must adhere to and which policy was made by us to ensure: that we honor our commitment to comply with legislation; that all customers use our network and services in a safe and responsible manner and without interference or harassment from others; that we protect our network against security threats; and that we ensure that the conduct of no one customer prejudices the user experience of other customers’  

“Business Day” means Monday to Friday, but excludes Saturday, Sunday and a day which is an official public holiday in the Republic of South Africa  

“Business Hours” means the hours between 08h00 and 17h00 on any business day

“Electronic Communications Act” means the Electronic Communications Act of 2005  

“ECT Act” means the Electronic Communications and Transactions Act of 2002

“Client Data" means Data: transmitted to the client using the ISP Solutions network 

data stored by you on the ISP Solutions network (or on the client system as the case may be) 

data  transmitted by the client via the ISP Solutions network, in the day-to-day utilization of a service.

“Equipment” means any device, equipment or hardware used to access the services or are used in conjunction with the services, including any SIM cards (Subscriber Identity Module), routers or wireless antennas  “FUP” means the Fair Use Policy forming part of our AUP 

“ICASA” means the Independent Communications Authority of South Africa 

“ISPA” means the Internet Services Providers’  Association  

“Intellectual Property Rights” means the copyright in any work in terms of the Copyright Act, No. 98 of 1978, and includes without limitation the right to reproduce that work, the rights in respect of a trade mark conferred by the Trade Marks Act, No. 194 of 1993, the rights in respect of a design conferred by the Designs Act, No. 195 of 1993, and the rights in respect of a patent conferred by the Patents Act, No. 57 of 1978 including any applications for the afore going and any names, licenses, know how, trade secrets and data associated with the afore going 

"Emergency Maintenance" means maintenance to the ISP Solutions network intended to remedy existing circumstances or prevent imminent circumstances that are likely to cause danger to persons or property, an interruption to the communication services, or substantial loss to us, the client or any third party

“IP Services” means services or products that provide (or include) internet services, including but not limited to, any service providing access to the internet or using internet protocols, any hosting services (data/content hosting, server hosting, web hosting, e-mail services, etc) or any other services provided over our network or the internet

"Juristic Person" means a company or close corporation and includes a body corporate, partnership, association or trust; 

“ISP Solutions Logo” means any trademarks, logos, brand names, trade names domain names or other names or marks of ISP Solutions whether registered or not

“ISP Solutions”, “we”, “us” and “our” means ISP Solutions (Pty)Ltd, Registration Number 2012/155184/07 or our suppliers, affiliates and sub contractors 

“Network” or “our network” means any network, electronic communications network, system, server, hardware or technology infrastructure, including without limitation third party networks and/or network operator networks, owned or used by us or provided by us or our third party suppliers or the network operators, for purposes of providing any service or product to subscribers or providing access thereto by ISP Solutions 

“Network Coverage” means the geographical area within which the service can be accessed and used by you, as determined at the time coverage was established

“RICA” means the regulation of Interception of Communications and Provision of Communication Related Information Act of 2002 

“Supplier” means a supplier of goods and / or services to ISP Solutions

“Website” means https://www.ispsolutions.co.za  

“Subscriber”, “you” or “Customer” means a user of any products or services offered by ISP Solutions

"Client” is the party described as such on any application or service order executed between it and ISP Solutions

 “Uncontrollable Event” means (including without limitation) any fire, flood, earthquake, elements of nature or acts of God, riots, civil disorders, rebellions or revolutions in any country or any other cause beyond the reasonable control of ISP Solutions including the termination or suspension of a service or product provided by a network operator and/or third party suppliers, that may result in a delay or a failure to provide any product or service  

“VAT” means Value Added Tax as provided for in the Value Added Tax Act of 1991



ISP Solutions is a proud member of ISPA. As a member of ISPA, ISP Solutions must uphold and abide by the ISPA Code of Conduct which you can view here

This site is operated by ISP Solutions. Purchases made from the site are subject to the terms and conditions of this agreement, to the exclusion of all other terms. By your use of this site, you acknowledge that you have read, understood and agreed to be bound by this agreement, and the other policies displayed on this site.

The purpose of the website is the promotion of sales of the company’s products and services. 


ISP Solutions do not offer any paid services to minors without written permission from a parent or guardian.


All services are provided to the customer on a month to month or contractual basis and will automatically renew at the end of each month (or at the end of the contract) unless cancelled by the Customer in accordance with these Conditions. All fibre to the home services are provided as a best effort service with an allowed contention ratios according to industry standard. All offers from ISP are based on the information provided by the customer. The Customer represents and warrants they have provided all essential information to ISP. The Customer shall always provide ISP in good time with any data or information useful and necessary to the proper execution of the agreement, services, additional work, extra work and/or extra services and always be fully supportive. 


We endeavor to make our services available to customer, and to maintain the availability for use by customers. We will use our best endeavors to notify customer in advance of any maintenance and repairs which may result in the unavailability of a service, but cannot always guarantee this. Whilst we will use our best endeavors to ensure that the services are operational at all times, ISP Solutions does not (and cannot) warrant that the services will be operational on a 24 hour / 365 days per year basis, this being due to the nature of the telecommunications industry and the network, which is dependent on the actions and/or input of several independent third parties whom we have no direct control over. 


ISP Solutions will not be liable for nor will it reimburse the customer for any fees paid or costs incurred by the customer for services which have been interrupted/non-operational for any period due to the failure of any third party operations and/or services and/or equipment and/or infrastructure. Notwithstanding the provisions, we will use our best endeavors to notify the customer in advance of any failure of, or interruption to services, and where applicable any required maintenance and repairs which may result from such failure, interruption, or unavailability, where we are in a position to do so.


ISP Solutions infrastructure may be used only for lawful purposes and customers may not violate any applicable laws when using the infrastructure and services and/or any Internet services provided by ISP Solutions and their partners. Transmission, downloading,  distribution, or storage of any material in violation of applicable laws by the customer is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secrets, or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, violates export control laws, constitutes child sexual abuse imagery, pirated software, illegal downloads, “Hackers programs or archives”, “Warez Sites”, “Irc Bots”, “Illegal Mp3’s”, drug dealing or other illegal activities. 

You shall not use this site to send or post any message or material that is unlawful, harassing, defamatory, abusive, threatening, obscene, sexually orientated, racially offensive, profane or which violates any applicable law and you hereby indemnify the company against any loss, liability, damage or expense of whatever nature which the company or any third party may suffer, and which is caused by or attributable to, whether directly or indirectly, your use of the site. In the event that you do violate these conditions, we have the right to suspend or cancel your services after you were given a reasonable time for correcting and did not comply. It is our obligation to ensure a safe and secure internet environment to all our users and customers making use of the services we provide. We have the right to remove any illegal content from our network which we consider illegal and have received a take down notice for.


ISP Solutions reserve the right to suspend or terminate the service of any customer that does not comply with the terms and conditions, acceptable and/or fair use policies, or any other contractual obligations entered into with ISP Solutions. 

ISP Solutions reserves the right to remove any content hosted by a customer which we considers illegal or for which we have received a take-down notice


The customer is prohibited from posting defamatory, scandalous, violent, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights. It is our obligation to ensure that our network and services are not being used to send or promote the sending of unsolicited electronic communications and we are obligated to take reasonable measures to ensure that our network and services are not used by others for this purpose.


ISP Solutions grants users the right to view content from the company web site for the sole purpose of browsing and/or placing an order with the company. No commercial or non-private use is permitted without prior written consent obtained from the company. Any unauthorized use of the materials appearing on the company web site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Please note certain images and descriptions are the copyright of the service providers concerned. 


ISP Solutions, the CUBE logo as well as the company logo and all other trade marks, logos and trade names appearing on this site are trademarks of either the company, its holding company or affiliates in the Republic of South Africa, or of third parties who have authorized the company to display such trademarks on the web site. Nothing contained on this site should be construed as granting, by implication or otherwise, any license or right to use any of the trademarks displayed on this site without the express prior written consent of the company. Your use of any of the trademarks displayed on the site or in any of its contents is strictly prohibited. You may not copy, reproduce, publish, upload, post, transmit, distribute or modify any of the trademarks appearing on this site. You further undertake not to infringe any right of the company or trademark owners in respect of such trademarks. The use of the trademarks on any other website or networked computer environment is prohibited. 


You expressly agree that use of the site or the Internet is entirely at your own risk. The site and its contents are provided on an "as is" and "as available" basis and the company make no representations or warranties of any kind, whether express or implied, including without limitation with respect to the site, its contents, the accuracy thereof, or any warranties or representations regarding the effectiveness of any security or encryption facilities or regarding the availability of products and/or delivery arrangements and times. It is your responsibility to satisfy yourself, prior to entering into this agreement, that the service available from and through this site meets your requirements and is compatible with the hardware and/or software used by you. We do endeavor to display the most up to date and correct information on our website and should we for any reason not be able to do this in a timely manner we will communicate such information to our customers or potential customers and take the necessary corrective actions soonest.

You acknowledge that use of our services or products other than as allowed or prescribed in the Agreement is prohibited. You acknowledges your responsibility for your own internet security and privacy. Customers are strongly advised to install firewalls and anti-virus software for their own protection. Please refer to the online privacy and security section below. 


Subject to any other provisions set out in this terms and conditions, should the customer be in breach of any provision of this agreement, then ISP Solutions shall be entitled, without prejudice to any other rights that it may have and to the extent, required or permitted, as the case may be, by law, to forthwith:

afford the customer a reasonable opportunity to remedy the breach taking into account the nature of the breach in question;

suspend the customer’s access to services;

cancel all agreements concluded between ISP Solutions and the customer;

claim immediate performance and/or payment of all obligations in terms hereof.


Should ISP Solutions suspend, disconnect or terminate the customer’s services, we will be entitled to, charge the customer a reasonable fee for reconnecting the customer’s services.


ISP Solutions may, in its sole discretion, determine what constitutes a breach of the acceptable use policy. Upon us becoming aware of an alleged violation of the acceptable use policy, we may initiate an investigation into this alleged violation within a reasonable time after becoming aware thereof and/or restrict or completely withdraw the customer’s access to the our infrastructure and Internet services during the investigation to prevent further possible unauthorized activity – in these circumstances the customer is not entitled to service credits for these outages. If the customer is found in violation of the acceptable use policy, we may, in our sole discretion, restrict, suspend, or terminate the customer’s account and/or pursue other civil remedies (including but not limited to any costs associated with the investigation of a substantiated policy violation). Generally, violations will be dealt with as follows, however, we may deviate from this if it determines it necessary:


First violations by the customer of the acceptable use policy will result in the customer being liable for a cleanup fee of R1,500 and the customer’s account will be reviewed for possible termination;

Second violations by the customer of the acceptable use policy will result in the customer being liable for a cleanup fee of R3,500 and immediate termination of the customer’s account. If a violation is a criminal offence, we will notify the appropriate law enforcement department of such violation. 

Anyone may report a complaint, a violation, or suspected violation of the acceptable use policy to us by contacting us via email admin@ispsolutions.co.za


A downgrade occurs when the customer changes its current package to a package at a lower cost. An upgrade would be the opposite of a downgrade. The Customer must contact us via our support channel to request an upgrade or downgrade of their line speed. The lead time for such an upgrade or downgrade will be communicated to the client by the helpdesk. The Customer must notify us of downgrades or upgrades on or before the 20th of each month, for the downgrade or upgrade to take effect from the first day of the next month. Until the downgrade or upgrade is effected, the Customer will continue to be billed for the rate of the existing package. If a service is downgraded during the month, there will be no refund/pro-rata for the money paid already for that service in that particular month. 


We will supply equipment at the customer premises which will be a FICA address, however, ownership of the Equipment will remain vested in ISP Solutions unless ISP Solutions and the customer have agreed otherwise in writing, or the customer has purchased the equipment from us and paid the purchase price of such equipment in full. Except for equipment that the customer had fully paid for, all equipment installed or provided by us remains our property and the customer agrees that:

the customer will take reasonable care of such equipment;

the customer may not sell, lease, mortgage, transfer, assign or encumber such equipment;

the customer may not re-locate such equipment without our knowledge and permission;

the customer will inform any landlord that such equipment is owned by us and therefore not subject to any landlord’s hypothec; 

the customer will return such equipment to us, at the customer’s expense, upon termination of the services to which the equipment is related.

We will maintain the equipment at our own cost, provided that the customer will be liable for any damage, destruction, or theft of the equipment which damage, destruction, or theft is attributable to the customer’s acts or omissions. ISP Solutions has the right to inspect the equipment at all reasonable times during the currency of the conditions and to remove the equipment on termination of these conditions for any reason. Other than the equipment we provide, we will not be obligated to maintain of any equipment provided by or on behalf of the customer unless otherwise agreed upon and in our capacity to do such maintenence.


All monetary amounts in these Conditions and website are exclusive of VAT unless otherwise stated. Should the Customer fail to make payment of the fees we will be entitled to cease supplying current Services to the Customer and/or refuse the supply of new  services to the Customer. ISP solutions will not credit any customer because of Fibre downtime caused by maintenance on a fibre line, break in connection, power failures, slow speeds caused by FNO’s network, load shedding, or any reason caused by third parties.


In addition to any other cancellation rights which the customer may have in these conditions, the customer may cancel the services at any time provided that they provide us with one full calendar month’s (30 days) notification – in such circumstances, the services will be cancelled with effect from the last day of the month during which the 30 day notice period expires.  The customer will be liable for the full cost of any fibre line ordered by completing the application form and then cancelling such application after 60 days of its submission and before installation commenced at your property due to cancellation fees applied by service providers. We will do our utmost best to make sure the network operators are actively planning, queing  and are aware of your order and commit to communicate the progress of such orders with you on  a regular basis. Customers must notify the us of a cancellation request in writing by emailing admin@ispsolutions.co.za. 


In case the assignment is withdrawn by the customer after conclusion of the agreement, ISP is entitled to bill the customer on a time and materials basis for all services, additional work, extra work and/or extra services performed by ISP up to and including the of withdrawal and claim compensation for the costs and damages arising from the withdrawal. 

The company, its directors, employees, designees, sub-contractors, agents, representatives, affiliates and suppliers shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon the site (including any information contained thereon) or the internet although we commit to present up to date and accurate information to you as far as possible.


When a user visits the company site, or sends e-mails to the company, that user consents to receiving communications from the company electronically and agrees that all agreements, notices, disclosures and other communications sent by the company satisfies any legal requirements, including but not limited, to the requirement that such communications should be "in writing". The user agrees that the Company may at its discretion store all electronic communication of the user for purposes of rendering excellent services and which is required by law.


To register to buy products you will be required to provide us with your personal information and may include payment details and your South African ID number as well as delivery address and contact information to enable us to verify who you are and deliver any products that you have bought. You may be required to choose a user name and/or password or elect to checkout as a guest customer. Please keep your password secret. The company accepts no liability for any damages suffered or losses incurred as a result of the misuse or loss of your password. In this regard you represent and warrant that your user name and password shall be used for personal use only and not be disclosed to any third party. Should your password or account be compromised you should inform us at your earliest convenience in order for us to take the necessary steps to assist in the prevention of fraud and/or unlawful use or access to your account and/or personal details.


An agreement of sale in respect of a product or service between the company and you only comes into effect if and when a payment authorization is received by the company from the issuing bank or when the company’s bank statement reflects your payment via EFT, and the order has been invoiced.


The company reserves the right to refuse, to accept and/or execute an order without giving any reasons. The company also reserves the right to cancel orders in whole or in part in its sole and absolute discretion as circumstances dictate. The company shall only be liable to refund monies already paid by the user. A delivery fee will be charged each time products are delivered to you unless otherwise agreed upon.


You can arrange for a courier to collect, or ISP Solutions will do so and charge/bill you for delivery accordingly. Delivery costs are calculated on weight, size and destination. We will send clear communication in this regard in advance should any delivery fees apply.


 Each party agrees that any information concerning the other’s price quotes, preliminary concepts, marketing proposals, branding strategies, creative designs and concepts, technical data, web designs, trade secrets and know-how, research, product plans, products, customer technical requirements, software, programming techniques, algorithms, services, suppliers, supplier lists, customers, employee lists, customer lists, markets, developments, inventions, processes, technology, designs, drawings, engineering, apparatus, techniques, hardware configuration information, marketing, forecasts, business strategy, finances or  other business information disclosed by the other party (“Confidential Information”) shall not, without the disclosing party’s authorization, be disclosed to any other party or used by the receiving party for its own benefit except as contemplated by this agreement. The recipient shall protect the confidentiality of the confidential information using at least the same measures it takes to protect its own confidential information of like kind, and shall restrict access to confidential information to its personnel on a need to know  basis.


 ISP Solutions shall carry out the agreement, services, additional work, extra work and/or extra services to the best of their knowledge and ability and in accordance with the  standards for professional conduct. ISP Solutions shall exercise reasonable efforts in performing the agreement, services, additional work, extra work and/or extra services but ISP Solutions shall not be liable for any delays resulting from circumstances or causes beyond their reasonable control.  

In case ISP Solutions and their partners or contractors cannot properly perform its obligations, in whole or in part, whether temporarily or permanently, based on the agreement as a result of circumstances which are not at our risk, we are entitled to rescind the agreement with the customer, without any compensation being due by ISP solutions. Circumstances which are in no event at our risk: strike or lock-out; labor shortage; transportation problems; disruption in the production process of providers and contractors; natural or nuclear disasters; war, war threat, and other circumstances which are beyond our reasonable control. We shall notify the customer in writing of an event of force majeure and to what extent we will be able to continue to perform the agreement. 

ISP Solutions AUP

ISP Solutions Acceptable Use Policy (AUP) & (FUP)


This document contains a number of legal obligations which you are presumed to be familiar with.

As such, we encourage you to read this document thoroughly and direct any queries to admin@ispsolutions.co.za


The purpose of this AUP is to comply with the relevant laws of the Republic of South Africa and to specify to our clients and users of our services and website what activities and online behavior are considered an unacceptable use and to protect the integrity of our services and to specify the consequences that may flow from undertaking such prohibited activities.


By accessing this website, or the use of our services, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with these services and our website.



ISP Solutions respects the rights of our clients and users of our services to freedom of speech and expression, access to information, privacy, human dignity, religion, belief and opinion in accordance with our constitution. 

We undertake not to interfere with any of those rights unless required to do so by law, unless those rights are exercised for unlawful purposes or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our services. 

ISP Solutions reserves the right to establish policies, rules and limitations concerning the use of any of our services. Subscribers must comply with any bandwidth capacity management measures, data usage and/or transfer protocol management measures, or other limitations, which ISP Solutions may impose.  We are not obligated  to monitor services provided to customers, but we are obliged to take appropriate action where it becomes aware of any unlawful content or conduct.



Subscribers are not allowed to knowingly create, store or disseminate any illegal content.

Subscribers hereby commit to the lawful use of our services including copyright and intellectual property rights accessible through services you are subscribed to from ISP Solutions.

Subscribers hereby undertake in the refrain of sending or promoting any spam.

Failure to comply with these rules may result in the subscriber’s service being restricted, suspended or terminated, in our reasonable discretion.


Our internet connectivity services remains a best effort service and you are therefore prohibited to place an unusually large burden on our network, including, without limitation, continuously uploading, or downloading, or streaming video, or audio, perform continuous FTP uploading or downloading, or otherwise generating levels of traffic sufficient to impede others' ability to send, or retrieve information or use the services in an abusive manner in connection with any unlimited or uncapped packages, options or promotions. Network capacity and performance is subject to contention for services from users. This means that a significant rise in demand can affect the availability of bandwidth to users however we will do our best to minimize the impact to performance to offer the best possible experience at all times.



Unlawful Use


Our services may only be used for lawful purposes and activities. We prohibit any use of our services including the transmission, storage and distribution of any material or content using our services that violates any law or regulation of the Republic. 


This includes:

Any violation of local and international laws prohibiting child pornography, obscenity, discrimination (including racial, gender or religious slurs) and hate speech, or speech designed to incite violence or hatred, or threats to cause bodily harm.

Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material. 

Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets.


Moreover ISP Solutions cannot be held liable if you make any unlawful use of any multimedia content accessed through our services, or otherwise available through access to our services, whether for commercial or noncommercial purposes. 

Any violation of the individual's right to privacy, including any effort to collect personal data of third parties without their consent. 

Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes, the impersonation of another subscriber without their consent or any attempt to enter into a transaction with ISP Solutions on behalf of another subscriber without their consent. 

Any violation of the exchange control laws of the Republic.

Any activity that results in the sale, transmission or distribution of pirated or illegal goods.


In reading this AUP or in signing up for any a service  with ISP Solutions, you acknowledge that we have no power to control the content of the information passing over the Internet and its applications, including e-mail, chatrooms, news groups or other similar fora, and that ISP Solutions cannot be held responsible or liable, directly or indirectly, for any of the abovementioned content, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any such content.


Subscribers may not resell any services, receive any charge or benefit for the use of any services or provide Internet access or any other feature of the services to any third party, or in any other way exploit the service for any commercial purposes without the written consent of ISP Solutions. For example, a subscriber cannot provide Internet access to others through an ADSL, fibre, wireless, LTE or other connection, host shell accounts over the Internet, provide e-mail or news services.


Spam and unsolicited bulk mail are highly problematic practices. They affect the use and enjoyment of services by others and often compromise network security. We will take swift and firm action against any user engaging in any of the following unacceptable practices: 


Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail. 

Operating or maintaining mailing lists without the express permission of all recipients listed. 

Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients. 

Using our service to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services, that violate this AUP or the AUP of any other Internet service provider.



ISP Solutions prohibits clients from using any of our services to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography. 

In the event that you authorize a minor to use any of our services or access our websites, you accept that as the parent/legal guardian of that minor, you are fully responsible for the online conduct of such minor and also controlling the minor's access to and use of any services or websites and the consequences of any misuse by the minor, including but not limited to transactions entered into by the minor using such accessed services.


You are responsible for any misuse of services that occurs through your account. 

It is your responsibility to ensure that unauthorized persons do not gain access to or misuse services provided by ISP Solutions. ISP Solutions  cannot be held liable for any business dealings you have with any third parties on the Internet, including any vendors, or advertisers found through the services you have subscribed to. ISP Solutions assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner and the responsibility for ensuring compliance with all applicable customs and exchange control laws in connection with any such transactions shall remain yours.

 

Security Violations

You are responsible for ensuring and maintaining security of your systems and the machines that connect to and use the network, including implementation of necessary patches and operating system updates. Where we are able to and it is in our scope and capacity we will assist any customer in this regard.

Our network, products and services may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of our (or another party's) server, network, network access, personal computer or control devices, software or data, or other system, or to attempt to do any of the foregoing. System or network security violations shall include, but are not limited to:

Unauthorized monitoring, scanning or probing of network or system or any other action aimed at the unauthorized interception of data or harvesting of e-mail addresses

Hacking, attacking, gaining access to, breaching, circumventing or testing the vulnerability of the user authentication or security of any host, network, server, personal computer, network access and control devices, software or data without express authorization of the owner of the system or network;

Impersonating others or secretly or deceptively obtaining personal information of third parties

Utilizing any program, file, script, command or transmission of any message or content of any kind, designed to interfere with a terminal session, the access to or use of the Internet or any other means of communication

Knowingly uploading or distributing files that contain viruses, spyware, Trojan horses, worms, time bombs, cancel bots, corrupted files, root kits or any other similar software or programs that may damage the operation of another's computer, network system or other property, or be used to engage in modem or system hi-jacking

Engaging in the transmission of pirated software

Failure to take reasonable security precautions to help prevent violation(s) of this AUP.

  

ISP Solutions reserves the right to amend or alter this policy at any time, and without notice to you. ISP Solutions reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law.

All our services are provided as a Best Effort Service and no guarantees on up time or availability are offered. We implore clients using our services to operate their business, server or any type of critical services (not limited to those mentioned here) or any type of operation that could have a detrimental effect on themselves, business or others have back up services in place to ensure a continuation of service with minimal downtime should their service be affected in any way. ISP Solutions together with its Suppliers endeavor to provide maximum up time for all services at all times.

 

Customer Responsibilities

You remain solely and fully responsible for the content of any material posted, hosted, downloaded/uploaded, created, accessed or transmitted using our services and products. ISP Solutions have no responsibility for any material created or accessed on our network, including content provided on third-party websites linked to our network. Such third-party website links are provided as Internet navigation tools, and do not constitute in any way an endorsement by us of the content(s) of such sites.

Customers are responsible for taking prompt corrective action(s) to remedy a violation of the AUP and to help prevent similar future violations.

 

AUP Enforcement and Notice

The customer's failure to observe the guidelines set forth in this AUP, including without limitation the FUP, will be regarded as a material breach and may result in ISP Solutions taking quick and firm actions, which may either be a warning, a suspension or termination of the your services. When reasonably possible, we may provide you with a notice of an AUP and/or FUP violation allowing you to promptly correct such violation.

When our services and products are used in a way that we, in our reasonable discretion, believe violates this AUP, including our FUP or any of our rules or limitations, we may take any responsive actions we deem appropriate. Such actions may include without limitation, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and/or the immediate limitation, restriction, suspension or termination of all or any portion of the services or your account.

Should you engage in any one or more of the above activities, which shall be determined in our reasonable discretion and which decision shall be final, then ISP Solutions shall be entitled, without prejudice to any other rights it may have, to take any responsive action we deem appropriate, such actions may include, without limitation:

Without notice, temporary or permanent limitation, restriction or suspension of your access to the service concerned

Terminate all agreements with you with immediate effect

Bill you for any costs incurred by us as a result of the offending activity, including (without being limited to) bandwidth used, administration costs, downtime, usage of ISP Solutions’ name or registered domain names

Disclose information relating to the offending activity as may be required under the circumstances.

We have no obligation to monitor content of any materials distributed or accessed using our services. However, we may monitor content of any such materials as necessary to comply with applicable laws, regulations or other governmental or judicial requests or to protect our network and other customers.

ISP Solutions FTTH Terms

ISP Solutions Fiber to the home (FTTH) Terms and Conditions

Any goods or services provided under these Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. All provisions of the Terms and Conditions must be treated as being qualified to ensure that the applicable provisions of the CPA are complied with.

You are required to read these Terms and Conditions. Utilization of our Fiber to the Home Services (FTTH) will constitute as an agreement to comply with these Terms and Conditions. ISP Solutions offer FTTH services as a broadband best-effort service subject to natural contention in the network. The service is offered as an uncapped service without traffic shaping.

Fiber to the Home Services (FTTH) includes support for Layer 3 internet access and consumer grade value added services including but not limited to voice services. Line speed offerings is subject to speeds provided by the underlying Fiber Network Operator (“FNO”) on which the order is placed.

These Terms and Conditions should be read in conjunction with the following:

General Terms and Conditions

Privacy Policy

Acceptable Use Policy

Customers can place orders for ISP Solutions Fiber to the Home Services (FTTH) either online, through our website, or through an authorized representative. All orders placed online or through an authorized representative, are subject to acceptance by ISP Solutions. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order; the availability of Fiber network in the specified location and receipt of payment or a payment authorization.

As the service is intended for residential use only, orders placed in the names of juristic persons i.e. businesses and trusts, will not be allowed. The use of our uncapped service is for Home/Personal use only and may not be resold and may not be shared. The service may not be used to provide services, such as but not limited to, private servers, email and vpn services, network services. The use of our uncapped services by WISP's (wireless internet service providers) is strictly prohibited. The service may not be used for any unattended automated processes. Any use of the service other than for personal use which may cause an unusually large burden on the network is prohibited. The examples here in are an indication of the what is not allowed but is not all encompassing but rather to assist with ease of understanding.

The ordering, scheduling and installation of physical lines are done via 3rd party providers. As such ISP Solutions are not in control of the various methods used by each provider to complete the order.

The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a FTTH Account being activated. RICA requires the customer to provide full names, surname, identity document number and residential address together with the relevant supporting documents, to a RICA Officer. The activation of the service is subject to the Customer accepting our latest terms and conditions.

FTTH agreement will remain in force on a month-to month basis. Customers who sign up for FTTH have the right to a cooling off period of five (5) days from the day of service activation. During this period, the consumer may cancel the FTTH service (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of installation cost. ISP Solutions will supply a Wi-Fi router to the Customer on a free-to-use basis. This means that the Customer must return the equipment upon cancellation of FTTH services. The risk of loss, damage or theft of the Wi-Fi Router will transfer to the customer upon delivery of the equipment. Where a customer loses, damages the equipment, or the equipment is stolen, he will be liable to pay the replacement value of the equipment at the time of loss, damage or theft. We will provide another device and reserves the right to provide a refurbished device. We will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) to provide its FTTH services. Customers may make use of their own devices but may be subject to limited support as a result of limitations in compatibility. Where Customers elects to use their own equipment and devices, the customer must maintain and operate compatible equipment and devices required to access our services.

ISP Solutions undertakes to provide standard connectivity and installation at no charge where applicable, subject to the customer maintaining FTTH for a period of 12-months. We reserve the right to recover the remaining balance of the cost of the standard installation and activation if the customer cancels FTTH within 12-months of activation. Where a customer requires non-standard installation, the customer will be liable for the additional costs of installation. These additional costs will be specified in the quotation prior to commencement of installation and must be settled prior activation. Installation and connectivity costs are determined by the FNO. The Customer will be advised of the cost prior to activating the customer’s FTTH Account.

The customer will be required to grant our field service agents and their representatives access to work, internally and externally, at the customer premises for installations and maintenance. Therefore, the customer must ensure that he has obtained all necessary consent and authorizations, including planning permission where required, from landlords, tenants and other occupants. The Customer accepts that cabling, mounts, poles, conduits and fixings will be used to complete the installation, and that these become the property and responsibility of the customer once the installation has been signed-off. This excludes network equipment like infrastructure provider installed Optical Network Terminal (“ONT”) and other non fixed equipment. It is the customer's responsibility to ensure that these are maintained in operational condition to maintain safety and proper working of the service. Equipment supplied by ISP Solutions carries a warranty for defects for the purpose it is generally intended. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage or damage caused by liquid or moister intrusion. Should the supplied equipment be defective, the Customer must return the equipment to ISP Solutions. We will have the equipment repaired or replaced. We reserve the right to replace equipment with refurbished equipment. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user-induced.

Billing of the FTTH account will be triggered once the services have been installed and tested, including instances where a pre-configured router has been couriered to a Customer to perform a self-installation. Monthly subscription charges are billed in advance from the time the service has been activated. Where an FTTH Account is activated before the end of a billing cycle, the customer will be liable for pro-rated subscription. The customer will be billed in advance for any additional hardware and services. Any outstanding accounts must be settled and paid into ISP Solutions’ bank account within 21 business days of the invoice date.

ISP Solutions reserves the right to suspend provisioning, with notice to the Customer, if we have not received payment in full and will endeavor to keep you up as long as possible. Preventative arrangements should be made7-14 days in advance in the event that any difficulty in payment is foreseen. Where a Customer's account was suspended, no internet access will be available. A suspended  FTTH Account may be reactivated subject to payment of the full outstanding amounts due and a re-connection fee which is equivalent to the FNO activation charge. Where suspension continues for a period of 60 consecutive days or more, ISP Solutions reserves the right to deactivate the FTTH Account subject to the FNO's deactivation rules.

Customers may upgrade their services to higher priced packages at the same premises, effective immediately, subject to payment of the difference in package price, prorated until the next billing date. Customers can upgrade without a charge for the first upgrade. Subsequent upgrades will be charged at the prevailing FNO rates.

Customers may downgrade their services to a lower priced package at the same premises, subject to a payment of the applicable FNO rate, effective from the next billing date. The customer must give notice to of his intention to downgrade on or before the 20th of the month prior to the intended effective date of the downgrade.

ISP Solutions reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the claw back-period and the value of any lost or damaged equipment (replacement value at the time of cancellation)

As a result of the nature of the GPON Fibre network, and the reliance on Open Access Fibre Network Operators, vendors and their partners, ISP Solutions is not able to offer service level agreements with the residential Fibre service.

ISP Solutions reserves the right to modify, suspend or discontinue services offered, without notice and without liability to the Customer or any third party. ISP Solutions reserves the right to vary the charges of these services as may be deemed necessary in its discretion, with notice. The Customer must visit our website regularly for notices, updates and/or changes to products and services.

ISP Solutions has a complaints resolution procedure that aims to address any dissatisfaction with its products and services. Complaints can be communicated via email and on our website contact pages. ISP Solutions endeavors to acknowledge your complaint within 48 hours and provide the Customer with a reference number and/or feedback. ISP Solutions endeavors to investigate and provide feedback on the complaint within 14 working days. If the Customer is not satisfied with the resolution of the complaint, he has the right to refer the matter to the relevant athoroty


ISP Solutions Website Disclaimer

Website Disclaimer

Information presented on the website is intended for users interested in purchasing products and services.

This website contains product information which is subject to change. While the information contained within the site is periodically updated, no guarantee is given that the information provided on this website is correct, complete, and up-to-date at the time of your visit and interaction with this website. Product information is based solely on material received from suppliers. Users are advised to verify the details contained in these web pages before making decisions based on the published information. We do our utmost best to ensure you get accurate, up to date relevant information.


This website may include links to other related websites or outside websites that are unrelated. Links from this website to third-party sites do not constitute an endorsement by us of the parties or their products and services.

ISP Solutions Complaints Procedure

Complaints procedure


It is the customer’s responsibility to familiarize himself or herself with the procedure set out below and report any cases of violation of this acceptable and fair use policy to ISP Solutions' designated complaints handling agent.

All complaints other than billing, claims of copyright or trademark infringement  should be submitted to:

 abuse@ispsolutions.co.za


Clients are required to afford ISP Solutions an opportunity to resolve a compliant before they approach the authority.

Clients are required to direct a complaint to the email address above in writing.


The complaint should include the following:

Clients name and surname

Account number or invoice reference

The date on which the complaint arose

A brief description of what gave rise to the complaint.


ISP Solutions will acknowledge receipt of the complaint within 48 hours of receipt thereof.

ISP Solutions will formally resolve the complaint in writing within 14 (fourteen) working days of

receipt thereof, or within such longer period as we may agree to under certain circumstances where the

resolution of the complaint is in the hands of a supplier or third party service provider.

Clients may approach the authority for resolution of a dispute, should they not be satisfied

with the outcome of a dispute as determined by ISP Solutions.

We are obligated to make all reasonable efforts to resolve complaints in accordance with the complaints procedure.




ISP Solutions have appointed ISPA as as our agent for the purposes of accepting AUP complaints notifications






Internet Service Providers' Association (ISPA)Address:

 PO Box 518, Noordwyk, 1687

Telephone: 010 500 1200

Email: complaints@ispa.org.za




Take Down Notice

Takedown Notices



In terms of section 75 of the Electronic Communications and Transactions Act ("the Act") ISP Solutions has designated the Internet Service Providers' Association (ISPA) as its agent to receive notifications of infringements as defined in Section 77 of the Act.


ISP Solutions have appointed ISPA as as our agent for the purposes of accepting take-down notifications





Internet Service Providers' Association (ISPA)Address:

 PO Box 518, Noordwyk, 1687

Telephone: 010 500 1200

Email: complaints@ispa.org.za



Should you whish to file a take down notice for content on a website please follow the below guidelines


the full names and address of the complainant

the written or electronic signature of the complainant

identification of the right that has allegedly been infringed

identification of the material or activity that is claimed to be the subject of unlawful activity

the remedial action required to be taken by the service provider in respect of the complaint

telephonic and electronic contact details, if any, of the complainant

a statement that the complainant is acting in good faith

a statement by the complainant that the information in the take-down notification is to his or her knowledge true and correct.

With all the above details gathered follow the process outlined at https://ispa.org.za/tdn/take-down-form/


The service provider will take such steps as are available to alert any affected user of the receipt of a takedown notice but is under no obligation to do so. 


Users acknowledge and agree that they will co-operate fully with the service provider where it is required by a validly issued take down notice to remove content or disable access to content.

Users are encouraged to voluntarily remove any content which is the subject of a takedown notice.


ISP Solutions confirms that it has a procedure in place for the notice and take-down of any illegal material.

In the event that ISP Solutions gets a notice from its authorised agent (ISPA) in respect of any unlawful activity by you, ISP Solutions will do the following:


Notify you of the takedown notice which has been received

Advise you to, if possible, remove the allegedly infringing material or cease the allegedly unlawful activity, as requested in terms of the takedown notice

Takedown the services if the allegedly infringing material is not removed or the allegedly unlawful activity is not ceased, as requested.

It is strongly suggested that you remove the allegedly offending material or cease the allegedly unlawful activity in order to prevent the complete takedown of services.

In the event that your service was taken down it may have a large impact on all components of that service, including but not limited to your entire website and/or domain being taken down, you will not be able to receive any emails.


ISP Solutions is required by law to determine whether the takedown notice is procedurally correct and to respond to takedown notices validly issued in a timely and strict manner.



For additional information feel free to mail us admin@ispsolutions.co.za




Wireless Internet Equipment

Equipment


The equipment shall at all times be regarded as a movable property and shall not become part of the property. ISP Solutions and their agents shall have the right to enter customer’s premises in order to remove and/or uninstall the equipment upon termination of the Wireless Rental.

Upon delivery of the equipment the customer shall bear all risk of loss, theft, damage and/or destruction of the equipment while housed at customer’s premises for an amount equal to the full replacement value thereof.  Customer shall make its own arrangements regarding the insurance of the equipment.


Customer shall not allow any third party to take possession of the equipment unless duly authorized thereto by ISP Solutions. Should any third party take possession of the equipment without the said authorization, the replacement value thereof shall immediately be due and payable by customer.


If the premises at which the equipment will be installed is rented:

Customer shall advise ISP Solutions in writing of the name and address of the landlord or body as well as any changes thereto;

Provide a letter from such landlord or body granting ISP Solutions and their agents permission to install equipment to buildings as required.

Letters are to be sent via email prior to installation to : admin@ispsolutions.co.za

Not move the equipment without ISP Solutions' prior written consent;

Customer warrants that the landlord and/or governing body(ies) have been informed that the equipment belongs to ISP Solutions and can therefore not be subject to a lien or landlord hypothec.


Customer hereby indemnifies ISP Solutions and their agents against all losses or damages it sustains or incurs as a result of breach by the Customer of the warranty contained in this clause.


Customer shall only use the Equipment in conjunction with the Wireless Internet Services.

Under no circumstances will Customer or anyone else be allowed to: 

Access and/or tamper with the Equipment. 

Move the Equipment to any other location.

Use the Equipment for any other purpose.


Customer shall use the Equipment solely for internal purposes and shall not be entitled to directly or indirectly transfer, distribute, re-distribute, sell, re-sell, lease, sub-lease and/or lend the equipment in any manner whatsoever to any third party without ISP Solutions' prior written consent.

Online Safety Links and Tips

Online safety should be a priority for every online user. Here is a few useful tips and links you can use to get a better insight on online safety.


With computers that are monitored around the clock, hackers were still able to plan and deliver malicious attacks. This fact makes protecting individuals, and personal computers seem almost impossible. However, it does not need to be impossible.


At first glance, removing the internet from your home to protect your privacy and identity may seem to be the only option. However, it is critical to remember that the internet is also a valuable tool.


See smartphone safety tips

http://cdn.netsmartz.org/tipsheets/smartphone_safety.pdf

 

Online safety infographic link

https://ispa.org.za/safety/safety-infographic/


Cyber Bullying info

http://cdn.netsmartz.org/tipsheets/Cyberbullying_Unplugged_2014.pdf


Cyber security tips

http://cdn.netsmartz.org/tipsheets/cybersecurity_tips.pdf


Facebook

www.facebook.com/security/notes


Gaming

cdn.netsmartz.org/tipsheets/gaming_parent_handout_2010.pdf


General


Sexting


Social media


Online safety recommended sites


SAPS: 

cybercrime.org.za


Childnet:

www.childnet.com


Cyber Safety:

www.opencolleges.edu.au/informed/cyber-safety


Film & Publications Board:

www.fpb.org.za/what-we-do/outreach-public-education/


Mobile Broadband:

www.mobile-broadband.org.uk/guides/complete-resource-of-internet-safety- for-kids


Safekids:

www.safekids.com/


Wired Safety:

www.wiredsafety.org


How to Report Online Crime in South Africa

SAPS:

childprotect@saps.org.za

SAPS Crime Stop (Tip-off Line): 0860 010 111


Childline:

08000 55 555

www.childlinesa.org.za

Crime Line:

www.crimeline.co.za

Spam

If you encounter any spam on unsolicited email or sms messages when using our products and services please refer to our complaints procedure or email us with a detailed complains a set out in our complaints procedure on abuse@ispsolutions.co.za


What is spam?

The term “spam” was originally used to refer to unsolicited email messages, but now more broadly covers unsolicited messages sent by SMS, instant messaging services, or on social media. Spam is usually sent using a bulk messaging facility, i.e. from one sender to many recipients. A message is unsolicited unless there is an existing relationship between the sender and the recipient, or the recipient has given consent to be sent the message.


Spam is usually commercial in nature, promoting a product or a service, but may also be criminal in nature, trying to persuade the recipient to visit a malicious website, or to disclose personal information that can be used to commit fraud. Someone who is successfully targeted by spam containing malware may find that their personal contacts have been stolen, to be added to the spammer’s database


Spammers collect email addresses and contact details from public sources (e.g. web sites) and from both legal and illegal contact databases. . A considerable amount of spam is spammers trying to sell such databases to other potential spammers.


In 2008, it was estimated that 97% of all email was spam. By 2018 this had dropped, but only to 90%. Despite these high volumes, most Internet users do not experience this proportion of spam, since most of the spam is rejected by mail servers before it reaches the end-user.


South African law

There are several pieces of legislation which deal with spam, including:


Section 45 of the Electronic Communications and Transactions Act, 2002 (No. 25 of 2002)

Section 11 of the Consumer Protection Act, 2008 (No. 68 of 2008)

Section 69 of the Protection of Personal Information Act, 2013 (No. 4 of 2013) (“POPIA”)

The most important of these is POPIA, which makes it an offense to send unsolicited electronic communications for the purpose of direct marketing. POPIA does permit a company to approach you once (and only once) to ask for your permission to send you marketing messages, but if you ignore or decline this request, you may not be sent further communications.


POPIA also makes it illegal for companies to sell databases (referred to as “directories”) of contact information without first seeking your permission to do so, but with the notable exclusion of printed directories that already existed.


Importantly, while POPIA went into effect on 1 July 2020, companies still have until 1 July 2021 to comply with the legislation. After this date (and assuming that the deadline is not moved), you will be able to report a company sending you spam in contravention of POPIA to the Information Regulator who is empowered to take action against the spammer. (https://justice.gov.za/inforeg/)


Reporting spam

Please do not send or report your spam to ISPA, unless it is being sent by one of ISPA’s members. We do not have the power to make someone stop spamming you. If you are getting spam from one of ISPA’s members, or from someone using an ISPA member’s network, you should fill in this form and we will try to help you. (https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/)


If you are getting SMS spam, you can try to report it to WASPA. If it is being sent via a member, WASPA will be able to help you stop the spam. Both WASPA and the Direct Marketing Association of South African (DMASA) also operate “do not contact” lists. If you add your details to these, you will be blocked from getting spam from their members. WASPA’s DNC is here (https://dnc.org.za), while the DMASA’s is here (https://www.nationaloptout.org). Note that the DMASA’s system will require you to disclose your ID number in addition to an email address and/or phone number. WASPA’s system only requires a phone number, but is also limited to SMS spam.


The Consumer Protection Act (CPA) provides for the National Consumer Commission to set up a national pre-emptive block registry to be used by consumers to block spam, but this has not been done. Despite the name of the DMASA’s system, South Africa does not currently have an official national block list, only those operated by industry bodies on a voluntary basis.


What can I do to make spam stop?

First, if the spam appears to be coming from a legitimate company, and is simply aggressive marketing, try unsubscribing. We agree with you that you shouldn’t have to unsubscribe from something you didn’t ask for in the first place, but a working opt-out is a legal requirement in South Africa, so many spam senders do have a working unsubscribe system.


However, if you are suspicious of the sender of a spam, don’t click on the unsubscribe link. Scam artists frequently use spam to try to collect personal information or to trick people into installing malware. If you are asked to provide any additional personal information beyond your email address when trying to unsubscribe, that is most likely a scam. If you are in any doubt, mark the message as spam in your mail folder (if you can), and then ignore it.


Second, for spam being sent by a South Africa company, try sending a message directly to the spammer asking to be unsubscribed. There is a template you can adapt for this purpose here, which references the relevant legislation.


Third, you can report unrepentant spammers to their Internet service provider. Most ISPs have policies against sending spam, have an abuse@ email address and take spam reports seriously. As noted earlier, if you are getting spam from someone using an ISPA member’s network, you should fill in this form and we will try to help you.

Working securely from Home

The shift to remote working has many benefits, but also creates new risks for employees and employers, not the least of which are increased security risks. While most companies take precautions to ensure that their office networks are secured against threats, employees working from home may not have the expertise or understanding to do so. The purpose of this advisory is to provide some basic advice that every South African working from home can follow to reduce their security risks. Here are simple steps you can follow right now to improve your home security.


Make sure that you have changed the default password for your wifi router. The default password is not the same password you use when connecting to the wifi, but the administrative password used to log in to your router. Almost all wifi routers ship with a default password, so if you have not changed this, anyone within wifi range can potentially gain access to your router and effectively hijack your home network. For information on changing the administrative password for your particular router, visit the website of the manufacturer. Changing the default password isn’t the only way to secure a wifi router. For example, you can also configure the settings so that only specific devices can connect to it based on their unique identifiers (MAC addresses). If you understand how to do that, you should, but if you don’t, at least change the default password. Many home offices have more than one router. You may use one to connect to the Internet, and a second (connected to the first) to provide wifi. Make sure you have changed the default passwords for both of them. Backups become even more important if you are working from home. 


Not only does a backup protect you from a physical hard drive failure, but it also protects you against ransomware. This is malicious software that exploits a security vulnerability to seize control of your computer, encrypt your data and then, typically, demand that you pay a certain amount of bitcoin to an anonymous address to regain access to your data. A recent backup eliminates such a threat immediately. Keep your backups in a different location to your computer. If you are backing up to an external drive, unplug that drive and store it in a different room, or even a separate building.


Install antivirus software and keep that software and any critical software you use updated. Keeping your software updated can be time-consuming but you should do it. Viruses and malware frequently target known vulnerabilities in operating systems and applications, and software updates patch these holes. Antivirus software attempts to identify malicious software before it can do harm, so this adds an extra layer of protection. 


Use different passwords for your email and social media. Use a strong password where possible 6 . If you can, use a password manager which can generate strong passwords for you 7 . An increasing number of websites and applications offer two-factor authentication 8 . This combines entering a password with a verification code sent using a different mechanism, for example, to your phone. Where this is available, turn it on. If you are concerned that your password may already have been compromised, you should do the necessary changes to secure your accounts immediately.



Your computer might be secure, but what about your phone?


Don’t install applications you don’t need. Delete applications that you don’t use. Installing the official app offered by your bank or your mobile provider is likely to be safe. Most mobile app stores also take steps to prevent malicious apps from being added to their stores. However, installing an app from an unknown company can be risky. Even if you trust a company today, and are happy to give their software access to your phone, ownership of the company could quickly change, giving someone new access to your phone and your data.


Don’t give permissions to applications that don’t need them. If that new game your friend is addicted to demands access to all of your phone contacts and all of the pictures you have stored on your phone when you install it, ask yourself: why does it need that? If there isn’t a good reason for an app to have access to your data, be suspicious. Either don’t install that app, or don’t give the app permissions it doesn’t need.


 Backup the data on your phone. This is a good idea for the same reason that it is a good idea to backup the data on your computer. If your phone has a facility to activate a remote wipe of your data in the case the phone gets stolen, make sure you’ve turned that on and that you know how to use it if you have to. If your phone is stolen, you want to limit the loss to the value of the phone, and not the value of the phone plus your personal data.


Check the privacy settings for your social media accounts. This is good advice whether you access social media using your phone or your computer, but phone users are less likely to change the default settings. If all of your social media accounts are public, then you are greatly increasing the chances of becoming a victim of identity theft or a social engineering scam. Restrict access to your friends as much as possible. Avoid using your social media accounts to login to other websites, if possible (“sign in using your XXX account”). When you do that, you may be sharing your personal information without realizing it.


Keep an eye on the data used by your phone. Unexpected data usage can indicate that there is an app sharing information that it shouldn’t be sharing. Not only can this be costing you money, but it may also be putting your personal information at risk. Even if your phone is connected to the Internet via a wifi hotspot, so you aren’t paying for extra data usage, you should still be wary of any application that is sending an unusual amount of data over the Internet. Check the volumes of data used by your apps on a regular basis.



Here are some steps you can take to reduce your vulnerability on email:


Don’t click on links in an email if you can avoid it. These links can often be used to harvest your credentials. Similarly, be wary of opening attachments from anyone you don’t know. Scammers often hide malware in zipped files with odd file names (e.g. .gz, .tar). If you don’t recognize the type of file, the chances are high that it is dangerous. If you get a suspect attachment from someone you know, contact them to query that message before you open anything.

 

Scrutinize the sender address carefully. Often a scammer will use an email address that differs slightly from the real address (e.g conpany.co.za instead of company.co.za). Or they may use an address from a free email provider such as gmail.com, or outlook.com.


Check if the sender has used the email address before in previous correspondence. If they normally correspond with you via a business email address but are now using a personal email address, that may be because the mail comes from an attacker


Look at the time the email was sent - was it sent after hours or on a weekend? Most businesses will send you invoices during working hours. If the language in the email seems off (grammatical errors, factually incorrect, too much or too little familiarity), that should also be a cause for concern.


If the email contains bank details for someone whom you have never paid before or a change of bank details, try and validate these details by phoning the intended recipient. Additionally, many banks allow you to validate the owner of a bank account. There is often a little more work or expense involved with this approach but it is usually worth it.


 If the email asks for information (ID number, bank account number, etc) that does not seem appropriate for the interaction, try to validate the request by phoning the sender. If in doubt, you can always make a small test payment to the recipient, and ask them to confirm that they received it before transferring the full amount.